KCUK 2008 Programme

TIME

KNOWLEDGE SHARING AND CULTURE

CONTENT MANAGEMENT AND TECHNOLOGY

08:15

Registration

09:00

Chairperson's opening remarks

Claire Andrews, Director of Knowledge Management – Europe and Asia , Cleary Gottlieb Steen & Hamilton LLP and Chris Shilling, Team Leader, Portfolio and Project Management, Amarin Neuroscience Ltd.

09:15

Industry case study

Speaker: To Be Announced

09:55

Ensuring effective knowledge retention

•  Delivering a KM system suitable for your mature workforce

•  Constructing a training scheme for your workforce to adapt to new technologies

Linda Wishart, Head of Knowledge and Information Management, Department of Health

Industry case study

Speaker: To Be Announced

10:35

Break and product demonstrations

11:20

Roundtable discussion:

Social software: knowledge sharing made easy ?

•  How do you get started with “Web 2.0”?

•  Achieving a functional social networking system in a business context

•  How can these technologies tie in with your business objectives?

Marc Aafjes, Global Head of Knowledge Management, Vodafone Group

Dr. Bonnie Cheuk, Global Head of Knowledge and Information, Environmental Resource Management (ERM)

Christophe Langlois, Senior Innovation Manager at a leading financial services firm

Mark Jarowski, CM Software Developer, World Health Organisation

12:00

Exploring the real business value of wikis

•  Encouraging internal collaboration

•  Comparing wikis with other web-based publishing models such as CMS

Sandy Blair, Intranet Services Manager, BT

12:40

Lunch and product demonstrations

13:55

Analysing the advantage of corporate blogging

•  Recognising the benefits and pitfalls of corporate blogging

•  Engaging authors and putting a human face behind the message

Richard Hare, Knowledge, Collaboration and Communication Consultant, British American Tobacco

Writing for the web: enhancing the quality of your content

•  Highlighting the importance of plain English

•  Writing usable content that meets the needs of your audience

Beth Williams-Richardson, Knowledge Management Consultant, Royal & SunAlliance

14:35

Promoting storytelling in your organisation

•  Engaging with staff and stakeholders

•  Delivering shared understandings and a sense of belonging

Ron Donaldson, Knowledge Sharing Senior Specialist, Natural England

Determining ways to govern and manage user-generated content (UGC) alongside corporate content

•  Exploring publishing versus collaboration

•  Harmonising yet distinguishing UGC from official content in your publishing strategy

Denise O'Connor, New Media Manager, United Utilities

15:15

Break and product demonstrations

16:00

Roundtable discussion: Investigating knowledge capture methods

•  Understanding what these tools can accomplish internally

•  Indentifying business knowledge flow

•  Delivering workforce-wide access

Liz Carver, Group Leader Knowledge Management, BAE Systems

Isao Matsumoto, Business Analyst, Ramboll Whitbybird

Roundtable discussion: Analysing the benefits of different publishing structures

•  Distributed v. centralised publishing

•  Providing a training strategy to guarantee consistent and compliant message delivery

•  Assigning content ownership and assessment system

Sarah Benfield, Web Publishing Team, The Law Society

Carolyn Clarke, Corporate Webmaster, EDF Energy

16:40

Roundtable discussion: Understanding the internal importance of an efficient directory

•  Enabling people finding within your business: how best to organise your staff directory

•  Keeping in contact: expanding your internal knowledge database

Ray Huggins, Development Manager, eDelivery Group, Ministry of Justice

Craig Hepburn, Global Webmaster, STA Travel

Jane Gospel, AMECnet Manager, AMEC Plc

17:20

Chairperson's closing remarks and end of conference