TIME |
KNOWLEDGE SHARING AND CULTURE |
CONTENT MANAGEMENT AND TECHNOLOGY |
08:15 |
Registration
|
09:00 |
Chair's opening remarks
Claire Andrews, Director of Knowledge Management – Europe and Asia , Cleary Gottlieb Steen & Hamilton LLP |
Chair's opening remarks
To be announced |
09:15 |
Keynote speaker:
Speaker: To Be Announced |
09:55 |
Roundtable discussion: What does “Knowledge Management” mean in 2008?
• How has KM evolved and what is considered “good” KM practice?
• Evaluating current practice and establishing the gaps in knowledge : w ho are your audience and how do you cater for them?
Kieran McNeff, Interim Head of Information Resources, British Red Cross
Naina Visani, Head of Information & Knowledge Management, AWE plc
Galvin Doyle, Head of KM Strategy and Initiatives, Welsh Assembly Government
Nollaig Greene, Professional Support Lawyer, Funds Team, A&L Goodbody Solicitors
|
Redesigning your intranet as an effective internal communication tool
• Integrating the intranet into internal communications plans
• 10 intranets web design mistakes
• Analyzing metrics to increase readership
Divyesh Jevtani, Deloitte Resources Operations Coordinator, Deloitte Touche Tohmatsu |
10:35
|
Break and product demonstrations
|
11:20 |
Developing a “KM strategy for beginners”
• Aligning your objectives with the business strategy
• Developing a one-year action plan
• What tools, if any, should you consider?
Maria Paola Andreoni, International Knowledge Manager, Voluntary Service Overseas (VSO)
|
Choosing the best governance model for your business
• Getting buy-in from your organisation
• Sustaining the day to day management of your governance framework
Shelly Burnside, Director, Communications and Human Resources, Swiss Reinsurance Company
|
12:00 |
Roundtable discussion: Tailoring knowledge sharing for Generation Y
• Establishing the minimum expectations for new starters
• Striking a compromise between expectations and internal limitations
Ruth Ward, Head of Knowledge Systems and Development, Allen & Overy LLP
Jane Bradbury, Knowledge Management Director, Field Fisher Waterhouse LLP
Cora Newell, KM Consultant, formerly Central Professional Support Lawyer, Berwin Leighton Paisner LLP |
Unifying process and content; an implementer's point of view
• How can you ensure a smooth implementation of a content management system (CMS)?
• Developing a transactional CMS
Speaker: To Be Announced
|
12:40
|
Lunch and product demonstrations
|
13:55 |
Exploiting enterprise –wide search
Industry case study
Speaker: To Be Announced |
14:35
|
Evolving KM through eLearning
· Developing an eLearning strategy
· Refining the right tools for your organisation
Richard West, Head of Knowledge Sharing and Collaboration, BAE Systems Plc |
Roundtable discussion: Navigation v. Search
• Time is money: i s it enough to have one functional system?
• Assessing the end-user experience and evaluating the latest advances
Keri Harrowven, Intranet Manager, The National Trust
Jeffrey Dreiblatt, Search Optimization Manager, PricewaterhouseCoopers LLP
Mark Hampton, Head of Business Solution, Davis Langdon LLP |
15:15
|
Break and product demonstrations
|
16:00 |
Implementing next generation information retrieval
· Understanding the business critical drivers for next generation information retrieval
· Defining the boundaries of information retrieval, business intelligence and knowledge management
Peter Brooks-Johnson, Product Director, Rightmove |
Maintaining an effective tagging system
• How can you best m eet user needs?
• Metadata, taxonomies and tagging: assessing what works for your company
Liz Machin, Head of Knowledge Management, Mourant du Feu & Jeune
|
16:40 |
Pushing the boundaries of your communities of practice
• Ending information silos and advocating information sharing
• Developing and launching a collaboration platform
Lawrence Hall, Quality and Impact Manager - Knowledge Learning, IDeA
|
Ensuring best practice accessibility and usability on your intranet
• Undertaking usability studies and card sorts for an accessible structure
• Executing quality controlled accessibility
Stephen Musselwhite, Intranet Manager, Prudential
|
17:20 |
The KM Debate!
As a round up to our first day at KCUK, you will be able to enjoy a drinks reception alongside a chance to quiz our panel of KM gurus on a variety of topics that have been discussed over the course of the day.
Jerry Ash, Inside Knowledge
Steve Denning, The James McGregor Burns Academy of Leadership at the University of Maryland
Richard McDermott, Richard McDermott Consulting
Victor Newman, The Knowledgeworks and Visiting Professor, University of Greenwich Business School
Tony Quinlan, Narrate Consulting
|
18:20 |
Chairs' closing remarks and end of day one
|
